I’m a Customer Success expert with over 15 years of experience helping SaaS companies and digital media platforms ensure their customers get the greatest possible value out of their products. My specialty is building and scaling success teams and processes from the ground up, aligning customer needs with product strategy, and driving sustainable revenue growth. I’ve led global books of business totaling over $100M in ARR, partnered with enterprise customers, and helped startups transform their customer experience strategies for emerging products. Whether I’m rolling up my sleeves to onboard a new client or designing frameworks to support long-term retention and expansion, my mission is always the same: to turn great products into enduring customer relationships.